Refund / Return Policy

PRODUCTS WARRANTY:

If a product is found to be defective or damaged, TIGER-X AUTO will adhere to the manufacturer’s warranty guidelines and offer a refund or replacement at the discretion of TIGER-X AUTO. The warranty duration varies based on the brand and product.

If a product is found to be defective within the manufacturer’s/supplier’s warranty period after a certain duration of use, the process involves sending the part to the supplier for inspection before the warranty process commences. This assessment typically takes a minimum of 2 weeks.

All products sold by TIGER-X AUTO must be installed by a qualified technician. Otherwise, the warranty for that product might become void.

How to Claim Warranty:

Please contact us for warranty concerns. Photos and descriptions may be necessary to expedite the warranty claim assessment. As each warranty is assessed on an individual basis, providing requested information will determine processing time.

Refunds & Exchanges:

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 working days of delivery of your order. You will be responsible for the original and return shipping charges and a restocking fee of 20% provided that the item is in its original condition. If refund requests align with our terms and conditions, processing refunds might take up to 2-3 business days.

FAULTY OR INCORRECT ITEM - DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS:

We all know that accidents happen sometimes. If your order(s) arrive defective, damaged or simply incorrect, please contact our team as soon as possible. Please do not attempt to use or install the part. We will send you a replacement part and provide you with a return label of the defective part. Product must be returned to us within 14 working days.

Please choose carefully; customers are responsible for reviewing invoices and verifying part numbers (SKU) to ensure requested items are correct.

For any concern or enquiries, please email info@tigerxauto.com.au. Thank you.

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Terms & Conditions

PRODUCTS WARRANTY:

How to Claim Warranty:

FAULTY OR INCORRECT ITEM - DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS:

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